Privacy Policy
Effective Date: June 19th 2026
Cardiovascular Group, doing business as CVG Cares, respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, contact us, request information, schedule care, use online forms, access third-party patient or payment portals, or otherwise interact with us online.
This Privacy Policy applies to information collected through our website. It does not replace any applicable HIPAA Notice of Privacy Practices, which describes how protected health information may be used and disclosed in connection with healthcare services.
Information We May Collect
We may collect information that you voluntarily provide to us, including your name, email address, phone number, mailing address, and other contact information.
We may also collect information submitted through appointment request forms, contact forms, patient questionnaires, referral forms, surveys, or similar website features.
If you use online billing, payment, patient portal, or other third-party services linked from our website, those services may collect insurance, billing, payment, or health-related information in accordance with their own privacy policies and applicable laws.
We may also automatically collect certain website usage information, including your IP address, browser type, device information, pages visited, time spent on the website, referring website or search engine, general location information derived from your IP address, and information collected through cookies or similar technologies.
How We Use Information
We may use the information we collect to respond to inquiries, help schedule appointments, provide patient support, process forms, referrals, questionnaires, or surveys, and provide access to patient, billing, or payment resources.
We may also use information to improve our website, services, communications, and user experience; communicate important administrative, billing, or service information; maintain website security; prevent fraud or misuse; and comply with applicable legal, regulatory, and healthcare obligations.
Health Information and HIPAA
Because CVG Cares provides healthcare-related services, certain information you provide may be considered protected health information under the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA.
When information is protected by HIPAA, our use and disclosure of that information will be governed by our applicable HIPAA Notice of Privacy Practices, not solely by this website Privacy Policy.
Please do not submit sensitive medical information through general contact forms unless the form specifically requests it or you are using a secure patient portal or approved healthcare communication channel.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to help us understand how visitors use the website, improve website performance, remember user preferences, support website security, and evaluate the effectiveness of our online content.
You can usually adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.
Third-Party Services and Links
Our website may link to or integrate with third-party services, including patient portals, payment processors, billing platforms, scheduling tools, maps, analytics providers, social media platforms, or external healthcare resources.
These third-party websites and services are governed by their own privacy policies and security practices. We are not responsible for the privacy practices, content, or security of third-party websites or services that we do not own or control.
How We Share Information
We may share information as permitted or required by law, including with healthcare providers, staff, affiliates, or service providers involved in patient care, website operations, billing, analytics, security, communications, or administrative support.
We may also share information with payment processors or billing platforms when you make payments or access billing services, with legal, regulatory, or government authorities when required by law, and with other parties when you provide consent or direct us to do so.
We do not sell personal information in the traditional sense. However, some website analytics or advertising technologies may be considered “sharing” under certain state privacy laws. Where required, we will provide applicable privacy choices.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.
No website, email system, online form, or electronic transmission is completely secure. You should avoid sending highly sensitive information through unsecured email or general website forms.
Your Choices and Rights
Depending on your location and the type of information involved, you may have rights to request access to certain personal information, request correction of inaccurate information, request deletion of certain information, opt out of certain communications, restrict or object to certain uses of information, or exercise rights available under HIPAA for protected health information.
For health records or HIPAA-related requests, please refer to the applicable HIPAA Notice of Privacy Practices or contact the privacy officer identified in that notice.
Email and Text Communications
By providing your email address or phone number, you may receive communications related to appointments, patient services, billing, inquiries, or other services you request.
Standard message and data rates may apply for text messages. You may opt out of certain non-essential communications where legally required or where an opt-out method is provided.
Email and text messages may not always be secure, so they should not be used for urgent medical issues or highly sensitive medical details unless you are using an approved secure communication platform.
Children’s Privacy
Our website is intended for general audiences and healthcare-related informational use. We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent.
If we learn that we have collected information from a child improperly, we will take reasonable steps to delete it.
Retention of Information
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, maintain records, and support healthcare, billing, administrative, or security needs.
Medical records and protected health information may be retained according to healthcare recordkeeping laws, HIPAA requirements, and other applicable obligations.
State Privacy Rights
Residents of certain states may have additional rights under applicable privacy laws. These may include rights to access, correct, delete, or opt out of certain processing of personal information.
To exercise any applicable privacy rights, please contact us using the information below. We may need to verify your identity before processing your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the effective date above. Continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.
Contact Us
For questions about this Privacy Policy or our privacy practices, please contact CVG Cares / Cardiovascular Group through the website at https://cvgcares.com/ or through the contact page at https://cvgcares.com/contact-us/.